The salesman was nice enough, but the financing and title department is terrible. I went in, signed the paperwork, got a good rate, put down $2500 and was told my 1st payment would be due in 30 days. They mixed up my employers, my address, and haven't been able to give me any information so I can make a payment prior to it being late. I even contacted the bank directly, after finding the correct number, and they have no record of an application. The number the dealership listed on my bill of sale for the bank is to a "free cruise hotline". I went into a local branch and again was advised no record of me at all. My first payment is due in 2 business days and I can't make a payment because no one knows what's going on. Hands down the worst car buying experience I've ever had. Very unorganized, and unhelpful. The finance dept simply replied to my concerns with "what do you want me to do about it". Save yourself the headache and GO SOMEWHERE ELSE.
Worst dealership service dept I have ever had any dealings with. Without a doubt
From the very start,our first conversation with Bill Reed on the phone, it was clear to me that Bill and all the fine folks at Four Stars where going to do everything they could to get us in the car we wanted. When we arrived Bill had the vehicle we had picked out ready and waiting. He was very knowledgeable about all the features and when it came time to make the purchase, he worked with finance to get the payments in our price range and never told us it could not be done. Andy Valentine helped with the finances and was amazing and did not try to force any additional expenses on the loan but gave us great suggestions for added protection that we accepted. Hands down the best car buying experience ever. All of the staff was so helpful and went out of their way to make us feel welcome, truely just a great place to purchase a vehicle and going forward is the only place I will buy a vehicle.
Everything was great. One of the best car buying experience's I have ever had. Everyone was super nice and went out of their way to make sure you were happy with your purchase. Will definitely use them again and highly recommend them to everyone.
We needed a car for my daughter to take to college. The advertised one she thought was perfect was sold by the time we got there, but they found a couple of others that were comparable. They worked with us on price and she got a car better than what she had originally planned for. The staff that we dealt with was great, very helpful and good to sit and talk to. We will definitely be back.
Four Stars Auto Ranch is a US Car Dealer based in Henrietta, Texas. Four Stars Auto Ranch is located at 262 Us hwy 287 s, Henrietta, TX 76365, USA.
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